Total Tickets18
Known Callers2
Urgent Dispatches6
Recorded Calls3
🗂️ Known Caller Identities (Cloud Firestore)Returning callers are automatically recognized by phone number
👤 Jack Nichols +15177452355
📍 N 54043 E Buffett Bay, Naubinway, Michigan
👤 John Nichols +12488906977
📍 123 Main Street, Unit 4B
🔧 Frigidaire GRFS2853AF0
🚨 URGENT EMERGENCY DISPATCHOct 25, 2026 · 06:06 PM · ID 6FcY9rln · 2 photo(s) · 18 turns
👤 John Nichols +12488906977 · 📍 1193 Quail Ridge, Apt 4B
Model: GRFS2853AF0 · Serial: 4A20207361 · Mfd: 2022
The refrigerator has stopped cooling entirely, likely due to a compressor failure, faulty inverter board, or a sealed system leak.
🎙️ Stereo Call Recording: 🔧 STANDARD REPAIR · PARTS REQUIREDOct 25, 2026 · 04:49 PM · ID ZwewIaZx · 0 photo(s) · 3 turns
👤 Jack Nichols +15177452355 · 📍 N 54043 E Buffett Bay, Naubinway, Michigan
Camera WebSocket was routed to a second Cloud Run container instance before max-instances=1 was pinned.
🎙️ Stereo Call Recording: 🚨 URGENT EMERGENCY DISPATCHOct 25, 2026 · 12:03 AM · ID ojDeeTEe · 2 photo(s) · 20 turns
👤 John Nichols +12488906977 · 📍 123 Main Street, Apt 4B
Model: GRFS2853AF0 · Serial: 4A20207361 · Mfd: 2022
Refrigerator is completely unresponsive, likely due to a failed main control board or power supply issue.
🎙️ Stereo Call Recording: 🚨 URGENT EMERGENCY DISPATCHOct 24, 2026 · 11:14 PM · ID 2Yq5FLIE · 2 photo(s) · 23 turns
👤 John Nichols +12488906977 · 📍 123 Main Street, unit 4B
Model: GRFS2853AF0 · Serial: 4A20207361 · Mfd: 2022
The refrigerator is not cooling, most likely due to a sealed system failure, faulty compressor, or defective control board.
🚨 URGENT EMERGENCY DISPATCHOct 24, 2026 · 11:02 PM · ID z4-Vktum · 0 photo(s) · 14 turns
👤 John Nichols +12488906977 · 📍 123 Main Street, Unit 4B
Unknown root cause due to inability to establish video connection and complete triage.
🚨 URGENT EMERGENCY DISPATCHOct 24, 2026 · 10:58 PM · ID 6B7Q_1Sl · 2 photo(s) · 26 turns
👤 Sean Nichols +12488906977 · 📍 123 Main Street, Unit 4B
Model: GRFS2853AF0 · Serial: 4A20207361 · Mfd: 2022
Main control board failure or sealed system issue resulting in a complete loss of cooling.
🚨 URGENT EMERGENCY DISPATCHOct 23, 2026 · 03:57 AM · ID Ec2FE7Wh · 0 photo(s) · 8 turns
👤 John Nichols +12488906977 · 📍 123 Main Street
Unknown electrical or mechanical failure causing the refrigerator to stop running.
🔧 STANDARD REPAIR · PARTS REQUIREDOct 22, 2026 · 07:01 PM · ID CskFlTk9 · 0 photo(s) · 0 turns
👤 +12488906977 +12488906977 · 📍 No address recorded
Unknown due to missing transcript and media
✓ RESOLVED ON CALLOct 22, 2026 · 06:47 PM · ID ZZATrOrW · 0 photo(s) · 15 turns
👤 +12488906977 +12488906977 · 📍 No address recorded
User confusion or prank; caller is mistaking an office chair for a toilet.
🔧 STANDARD REPAIR · PARTS REQUIREDOct 21, 2026 · 03:39 PM · ID _DekpICc · 0 photo(s) · 11 turns
👤 +12488906977 +12488906977 · 📍 No address recorded
Clogged toilet drain or broken flush mechanism
🔧 STANDARD REPAIR · PARTS REQUIREDOct 21, 2026 · 02:02 PM · ID pegyl9_Y · 0 photo(s) · 11 turns
👤 +12488906977 +12488906977 · 📍 No address recorded
Unknown due to lack of visual confirmation; caller reported toilet not flushing.
✓ RESOLVED ON CALLOct 21, 2026 · 01:02 PM · ID j4LMriDm · 0 photo(s) · 13 turns
👤 +12488906977 +12488906977 · 📍 No address recorded
Prank call or user confusion; caller is using an office chair as a toilet.
🔧 STANDARD REPAIR · PARTS REQUIREDOct 21, 2026 · 01:00 PM · ID mbDH1qVA · 0 photo(s) · 5 turns
👤 +12488906977 +12488906977 · 📍 No address recorded
Unknown - Caller did not state the issue or show the appliance.
🔧 STANDARD REPAIR · PARTS REQUIREDOct 21, 2026 · 03:05 AM · ID KNJzPrqA · 0 photo(s) · 13 turns
👤 +12488906977 +12488906977 · 📍 No address recorded
Unknown due to caller refusing to show the appliance.
🔧 STANDARD REPAIR · PARTS REQUIREDOct 21, 2026 · 01:57 AM · ID nacik66b · 0 photo(s) · 13 turns
👤 +12488906977 +12488906977 · 📍 No address recorded
Unknown - Caller refused to show appliance
🔧 STANDARD REPAIR · PARTS REQUIREDOct 21, 2026 · 01:35 AM · ID OlFeAZ50 · 0 photo(s) · 5 turns
👤 +12488906977 +12488906977 · 📍 No address recorded
Unknown - Caller unable to initiate video diagnostics.
🔧 STANDARD REPAIR · PARTS REQUIREDOct 21, 2026 · 01:01 AM · ID _fLKS_C- · 0 photo(s) · 1 turns
👤 +12488906977 +12488906977 · 📍 No address recorded
Unknown due to incomplete transcript
🔧 STANDARD REPAIR · PARTS REQUIREDOct 21, 2026 · 12:54 AM · ID NJKgOECN · 0 photo(s) · 1 turns
👤 +12488906977 +12488906977 · 📍 No address recorded
Unknown due to incomplete call or transcript.