Terms of Service — Dial Agent Labs (SightLine AI)

Effective Date: October 20, 2026

1. Diagnostic Assistance & Safety

SightLine AI provides automated pre-dispatch visual triage to help technicians identify equipment models, serial numbers, and symptoms prior to arrival. If you smell gas, see smoke/sparks, or face an immediate hazard, hang up immediately, evacuate, and call 911 or your utility provider.

2. Transactional SMS Program & Opt-In Methods

Program Name: SightLine AI Transactional Diagnostic Links

1. Verbal Opt-In During Inbound Support Call: When you call our support line at +12488342540, the automated support assistant reads the following verbal disclosure before sending any SMS: "Would you like to receive transactional SMS messages from SightLine AI with your live camera troubleshooting link and service ticket summary? Message frequency is 1-2 messages per call. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance. Our Privacy Policy is at https://sightline-550203506686.us-central1.run.app/privacy and Terms & Conditions at https://sightline-550203506686.us-central1.run.app/terms." Your timestamped verbal "Yes" is recorded in the session log prior to sending the text link.

2. SMS Keyword Opt-In: By texting START or YES to +12488342540, you consent to receive 1–2 transactional diagnostic SMS messages per support session from SightLine AI (live camera troubleshooting link and post-call service ticket summary). Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Privacy Policy: https://sightline-550203506686.us-central1.run.app/privacy | Terms: https://sightline-550203506686.us-central1.run.app/terms.

3. Opt-Out, Help & Carrier Liability

You can cancel the SMS service at any time by texting STOP to +12488342540. After you send STOP, we will send you one SMS message to confirm that you have been unsubscribed. If you are experiencing issues with the messaging program, reply with the keyword HELP for more assistance, or contact us directly at nichojo89@gmail.com or +12488342540. Carriers are not liable for delayed or undelivered messages.